I do not intend by this post to stain the reputation of any company in favor for another. My sole aim is to encourage us to be positive and proactive.
The story begins when I found out that MobiNil has been over-charging me for my mobile bill for seven months because of a mistake done by their Customer Service Representative (CSR). Before taking any reaction, the CSR assured me that she already informed the Operations that there was a case here and I’d be compensated. Calling a few days later to follow up on my case, I found out that another mistake was done and I’d be charged for NOT what I asked for. AND the compensation I’d receive would be only for my last bill regardless of the rest of the wrongly-calculated bills. I informed them that they were the worst company I’ve ever dealt with in terms of Customer Service, that they were unprofessional and unfair. It was time to take an action. I’ve been a loyal MobiNil customer for over 7 years with the very same mobile phone number, but I decided to move on to Vodafone, hoping I’d receive a better service. Luckily, I found out that I can still keep my number and I’d have only to change the operator.
Please, please, please, when you receive bad service/products, do not be tolerant unless you’re compensated either morally by a sincere apology or financially. Do not be mild with incompetent, lazy or indifferent employees. Only through claiming our right of good service/products, the quality issue we are suffering from here in Egypt will disappear. Thank God we have several options of service providers and producers. Show your dissatisfaction whenever there’s an issue and do something! Be POSITIVE!