I was off for all last week. And by “off” I mean I switched off my mobile phone and did not go online. In the middle of my vacation I found out that Mobinil were “2albeen el donia 3alaya!!!” (no exaggeration here). El mohem, I switched on my mobile to receive a call from their Complaint Handling Manager who sincerely apologized on behalf of Mobinil and gave me a good offer as a compensation for the mistakes that happened. She showed the utmost interest in keeping me as a Mobinil customer which made me feel that the company takes every customer rather seriously. Frankly, I did not expect such a reaction from Mobinil to my e-mails; they have taken my complaint very seriously and acted promptly. I gave it a thought for a very short while and decided to stay with Mobinil – definitely not for the financial compensation but rather for taking the effort to solve the problems I faced and for making me feel that I, as a customer, do matter.
I am happy that our voices are becoming influential and valuable and I am even happier that we have such a responsive attitude from companies like Mobinil.
Bass keda :) we kol sana wento tayebeen :)