In my last post, I heartily advised not to eat at Grizzly. I shared a link to the post on Grizzly’s FB page and Twitter account. To my surprise, a couple of hours later, they sent me a message asking for my contacts to be contacted by their GM, Abbas Jammal. The following day, he did indeed call me. He sincerely apologised for what happened and invited me and my friends to meet him at Grizzly to discuss the issues we faced. We could manage to go and meet him there a few days later. The meeting was, in my opinion, very positive. What I really liked about it was that Abbas did not try to justify any of the mistakes that the staff made. He acknowledged them all saying that he already spotted some of them and started already working on them. He shared with us what he already did and the action plan he has to improve things (like the staff’s attending a customer handling training course).
Apart from the very delicious bribe Abbas gave us (waffles, did I tell you they serve the best waffles I’ve ever tasted in Egypt?), I did admire his approach in solving the problem. I cannot confidently say I will return to be a regular customer at Grizzly. But I know I will give the place a second chance, go there again and see if the issues are solved or not.
Will keep you posted.